Why is Outlook recall not working?Ī successful start of the recall process does not mean it will always be completed as intended. In the nest section, you will find more information about the key reasons of a recall failure. If these four requirements are fulfilled, there is a good chance that an embarrassing email will be saved from being read. An email opened by the recipient or processed by a rule, spam filter, or an add-in cannot be retracted. The original message should be in the recipient's Inbox and unread.A message protected by Azure Information Protection cannot be retrieved.
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Because only an unread message can be recalled, perform the above steps as quickly as possible after the email has been sent.There is no way to retrieve a sent email for selected people. If the original message is sent to multiple recipients, a recall will be made for everyone.Please see Recall requirements and limitations. If the Recall command is not available for you, then most likely you don't have an Exchange account, or this function is disabled by your Exchange administrator.Delete unread copies and replace with a new message – this will replace the original message with a new one.Delete unread copies of this message – this will remove the message from the recipient's inbox.
In the Recall This Message dialog box, select one of the below options, and click OK:.On the Message tab, in the Move group, click Actions > Recall This Message.The Recall option is not available for a message displayed in the Reading Pane. Double-click on the message you want to retract to open it in a separate window.To recall a message sent in error, here are the steps to perform: For more information, please see Undo email sending in Gmail. Unlike Microsoft Outlook, Google Gmail is not recalling a message, but rather delaying its sending within a very short time period. For example, Gmail has the Undo Send option. Some other email clients provide a similar feature too, though it may be called differently. Outlook 2007, Outlook 2010, Outlook 2013, Outlook 2016, Outlook 2019 are supported. The ability to retrieve email is only available for Microsoft Exchange email accounts and Office 365 users. When a message is successfully recalled, the recipients no longer see it in their inbox. Replace the original message with a new one.Delete the message from the recipient's Inbox.In Microsoft Outlook, this feature is called Recall email, and it can be done in two different ways:
If you have accidentally sent an incomplete message, or forgot to attach a file, or sent an email to a wrong person, you can try to retrieve the message from the recipient's inbox before they read it. What does it mean when you get a recall message?.How do I know if my Outlook recall was successful?.